01 Unclear custody or partner responsibility
The site does not clearly explain who holds assets, routes liquidity or handles failed transactions.
Severity: high
When custody is unclear, users cannot judge who is responsible during delays, disputes or failed swaps.
Evidence to check
- Terms of service
- Custody or wallet policy
- Partner disclosures
02 Withdrawal rules appear after commitment
Limits, delays, manual review or settlement constraints are hard to find before a user starts a transaction.
Severity: high
Late-discovered restrictions can change the risk profile of a quote, deposit or withdrawal.
Evidence to check
- Withdrawal limits page
- Risk review policy
- Transaction status documentation
03 Privacy marketing lacks operational detail
The page uses broad privacy language without logging, retention, data-sharing or verification caveats.
Severity: high
Privacy claims need operational boundaries so users do not confuse marketing with policy.
Evidence to check
- Privacy policy
- Data retention notes
- Verification policy
04 Fee language omits spreads or network costs
A low-fee message is visible, but spread, network fee, partner fee or quote refresh rules are not clear.
Severity: medium
Users need total-cost context before they compare exchange options or trust a claim.
Evidence to check
- Fee table
- Quote screen copy
- Network-fee disclosure
05 Jurisdiction restrictions are buried
Country availability, sanctions controls or region-specific limits are absent from the main user journey.
Severity: high
A generic claim may be wrong for a user in a restricted or high-friction jurisdiction.
Evidence to check
- Restricted countries page
- Terms jurisdiction section
- Compliance or risk controls page
06 Support path is too generic
The platform lists a contact form but no clear status page, escalation path or incident process.
Severity: medium
Weak support visibility becomes a practical risk when funds, refunds or account reviews are involved.
Evidence to check
- Support center
- Status page
- Complaint or escalation policy
07 No source freshness signal
Important terms, policies or FAQ claims have no update date or appear inconsistent across pages.
Severity: medium
Old or conflicting pages make it hard to know which rule actually applies.
Evidence to check
- Last updated date
- Versioned terms
- Archived policy changes
08 Comparison copy makes unsupported conclusions
A comparison or affiliate-style page presents a conclusion without linking to current official evidence.
Severity: high
Unsupported conclusions create trust risk for users and SEO/GEO risk for publishers.
Evidence to check
- Official source links
- Comparison methodology
- Disclosure and caveat section